Our Spa Policies

Cancellation/Missed Appointment Policy
As a courtesy to our guests and therapists we require a 24 hour notice when cancelling or changing apppintments. Appointments are made and held using a credit card number. If an appointment is missed or cancelled within 24 hours the credit card used to hold the appointment will be charged for the full amount. Prepaid appointments are non-refundable.

Scheduled Appointments
If you are a new client, please arrive 15 minutes prior to your scheduled appointment to fill out the appropriate forms for the services you are receiving.

Late Arrivals
If you arrive late for an appointment you will receive the service you are booked, for the remaining time allotted. You will still be responsible for paying for the full amount of the service.

Directions
We are located in downtown Clearwater at 123 North Fort Harrison Avenue, between Cleveland Street and Drew Street. Please call for more specific directions.

Retail
All retail purchases are final. No refunds. Store credit can be given for unopened/unused products.

Pets
Dogs and other pets are not permitted in the building due to health codes, unless you have the service dog certification. Please have it available upon request.

Gift Certificates
Gift Certificates are available for most of our services and packages, as well as in any dollar amount. You can purchase a Gift Certificate, in person, on our website or via phone using a credit card. Gift Certificates are non-refundable and non-transferable. If there is a price increase for the service, the client is responsible for the remaining balance.

Prices are subject to change without notice.